Terms of Service

Last Updated: November 11, 2026

Welcome to Veldorr. These Terms of Service establish the conditions for accessing and using our online store, including browsing products, submitting orders, and communicating with our customer support team.

By visiting or purchasing from our website, you agree to follow these terms and the applicable store policies.

Veldorr is operated by Shaanxi Chenyi Zhongyu Network Technology Co., Ltd.

Please read these terms alongside our Terms of Purchase, Privacy Policy, Shipping & Delivery Policy, and Return & Refund Policy.

1. Website Use and Customer Responsibilities

You agree to use our website in a lawful and responsible manner.

Information provided when creating an account, placing an order, or contacting us should be accurate and complete.

You must not:

  • Use the website for fraudulent or unlawful purposes.

  • Attempt to access restricted systems or accounts without permission.

  • Upload malicious files or interfere with website functionality.

  • Disrupt the experience of other website visitors.

  • Use website content in a way that infringes another party's rights.

We may take reasonable action when misuse, suspicious activity, or security concerns are identified.

Such action will not remove our responsibilities concerning accepted orders, valid customer claims, refunds, or mandatory consumer protections.

2. Outdoor Products and Listing Information

Veldorr offers products intended for outdoor recreation, camping, travel, beach activities, and related everyday needs.

We make reasonable efforts to ensure that product listings provide clear and relevant information.

Depending on the product, descriptions may include:

  • Dimensions and product specifications.

  • Materials and construction details where provided.

  • Available colors, styles, and configurations.

  • Included components and accessories.

  • Product features and intended applications.

  • Usage, storage, or care instructions where applicable.

Customers should review the relevant product listing before placing an order.

Product images may show slight differences in appearance due to lighting, photography, or screen settings.

However, such differences do not excuse items that are defective, incorrect, or materially inconsistent with their advertised descriptions.

Customers should follow the product instructions and safety information provided with applicable items.

3. Prices, Payment, and Order Review

Unless otherwise indicated, all prices and shipping charges on our website are displayed in US dollars (USD).

The checkout page will show the applicable product prices, selected delivery service, shipping fees, and any taxes collected through checkout.

By submitting payment, you confirm that you have permission to use the selected payment method.

We may review orders to confirm payment authorization, stock availability, delivery eligibility, and transaction security.

If an order cannot be completed because of unavailable inventory, a significant product listing error, unsuccessful payment authorization, suspected fraudulent activity, or another legitimate operational issue, we will contact you regarding the appropriate resolution.

We will not increase the agreed price of an accepted order without your consent.

4. Shipping and Order Fulfillment

Veldorr currently provides delivery services to customers in the United States.

The available shipping services are:

Standard Shipping

  • Fee: $5.99 USD.

  • Estimated Transit: 10–15 business days after dispatch.

Expedited Shipping

  • Fee: $20.00 USD.

  • Estimated Transit: 1–2 business days after dispatch.

Free Shipping

  • Qualification: Orders totaling $29.00 USD or more.

  • Fee: Free.

  • Estimated Transit: 10–15 business days after dispatch.

Orders are generally processed within 1–3 business days after payment confirmation.

Processing time is separate from carrier transit time.

Shipping availability and applicable charges will be displayed during checkout.

We may use our own facilities or third-party fulfillment partners to prepare and dispatch purchases. Therefore, the dispatch location may differ from our registered business address.

All delivery periods are estimates and may be affected by carrier capacity, weather, holidays, or other transportation circumstances.

For further information, please review our Shipping & Delivery Policy.

5. Returns, Refunds, and Cancellations

Eligible purchases may be submitted for return within 90 calendar days after delivery, subject to our Return & Refund Policy.

For preference-based returns, outdoor products should generally be unused, undamaged, and maintained in their original condition, with supplied components and packaging included where applicable.

Customers are responsible for return shipping costs for eligible change-of-mind returns.

If a product arrives damaged, defective, incorrect, incomplete, or materially different from its listing, we will review the issue and provide an appropriate resolution without additional cost.

Where a return is necessary because of a verified issue, we will arrange or cover the required return shipping.

Approved refunds are generally processed within:

  • 5–10 business days after an approved return is received and inspected.

  • 5–10 business days after approval when no return is required.

  • 5–10 business days after confirmation of a successful pre-dispatch cancellation.

Customers must receive return authorization before sending products back.

Our registered business address is not a return destination unless specifically authorized by our support team.

6. Intellectual Property

Unless otherwise stated, website content, including text, photographs, graphics, logos, layouts, product descriptions, and other materials, is owned by or used with authorization from the relevant rights holders.

You may not reproduce, distribute, modify, or commercially use protected materials without appropriate permission, except where permitted by applicable law.

All third-party trademarks and product names remain the property of their respective owners.

7. Third-Party Services and Website Availability

Our store may rely on external providers for website hosting, payment processing, order fulfillment, shipping, analytics, and customer communications.

These providers may operate under separate service agreements and privacy policies.

We make reasonable efforts to keep our website accessible and functional. However, temporary interruptions may occur due to maintenance, technical issues, system updates, or circumstances beyond our reasonable control.

Website interruptions do not automatically remove our obligations concerning accepted purchases, valid complaints, or outstanding refunds.

8. Limitations and Consumer Protections

Nothing in these terms is intended to exclude or restrict any responsibility, remedy, or consumer right that cannot legally be excluded or restricted.

Mandatory consumer protection requirements under applicable law remain unaffected.

9. Changes to These Terms

We may revise these terms when our products, services, website operations, or legal obligations change.

Updated terms will be published on this page with a new revision date.

Where required by applicable law, we will provide additional notice of significant changes.

Changes will not retroactively remove rights connected with purchases already completed.

10. Business and Contact Information

For questions about website use, outdoor products, orders, payments, delivery, or after-sales assistance, please contact:

Brand Name: Veldorr

Company Name: Shaanxi Chenyi Zhongyu Network Technology Co., Ltd.

Email: service@veldorr.com

Phone: +86 13759890557

Business Address:

Room Y155, Room 412, Unit 2, Building 6, Phase II, Linkong Industrial Park, Konggang New City, Xixian New Area, Shaanxi Province, China.

When contacting us about an existing order, please provide your order number and checkout email address.