Contact Us

We're Here to Help You Get Outdoors

At Veldorr, customer support is an important part of the shopping experience.

Whether you have questions about camping equipment, outdoor accessories, travel essentials, product details, or an existing order, our team is ready to assist.

Customer Support

Email: service@veldorr.com

Phone: +86 13759890557

For faster assistance with an existing purchase, please include your order number and the email address used during checkout.

Business Information

Brand Name: Veldorr

Company Name: Shaanxi Chenyi Zhongyu Network Technology Co., Ltd.

Business Address:

Room Y155, Room 412, Unit 2, Building 6, Phase II, Linkong Industrial Park, Konggang New City, Xixian New Area, Shaanxi Province, China.

Order and Delivery Enquiries

If you have questions about order confirmation, shipment tracking, delivery delays, or missing packages, contact us by email.

Please provide your order reference and any available tracking information. Our team will review the details and help identify the appropriate next steps.

Product Assistance

If you need additional information about an outdoor product, including its dimensions, configuration, included components, or intended use, we recommend contacting us before purchasing.

Our team will help clarify the information available for the relevant product.

Returns and Refunds

For return, refund, or product-related requests, please contact us before shipping an item back.

Once your request has been reviewed, we will provide the applicable instructions and designated return address.

Our registered business address is not a return facility unless our support team expressly confirms otherwise.

We appreciate your interest in Veldorr and thank you for shopping with us.