Shipping & Delivery Policy

Last Updated: November 11, 2026

At Veldorr, we want customers to understand how their orders are prepared, dispatched, and delivered.

This policy provides information about our shipping coverage, available delivery services, shipping fees, estimated timelines, tracking procedures, and assistance with shipment issues.

Veldorr is operated by Shaanxi Chenyi Zhongyu Network Technology Co., Ltd.

1. Delivery Coverage

We currently provide shipping services to customers in the United States.

Shipping availability and applicable delivery charges may depend on the destination address and the items included in your order.

Before submitting payment, please verify that your delivery details are complete and accurate, including your street address, apartment or unit number, city, state, and ZIP code.

2. Shipping Options and Applicable Charges

We currently provide three delivery options for eligible United States orders.

Standard Shipping

  • Shipping Fee: $5.99 USD.

  • Estimated Transit Time: 10–15 business days after dispatch.

This is a paid delivery option. The shipping fee will be included in the checkout total.

Expedited Shipping

  • Shipping Fee: $20.00 USD.

  • Estimated Transit Time: 1–2 business days after dispatch.

This option is intended for customers who prefer a faster delivery service.

Availability may depend on the destination and carrier service.

Free Shipping

  • Order Threshold: $29.00 USD or more.

  • Shipping Fee: Free.

  • Estimated Transit Time: 10–15 business days after dispatch.

Orders with a qualifying total of at least $29.00 USD are eligible for free standard shipping.

The free delivery option does not include expedited shipping.

Please review the selected delivery service and final order amount before completing checkout.

3. Order Processing and Preparation

Most orders are processed within 1–3 business days after payment confirmation.

The preparation process generally includes:

  • Reviewing order details and payment status.

  • Confirming product availability.

  • Preparing the selected outdoor products.

  • Packaging the items for transportation.

  • Coordinating dispatch with the fulfillment provider.

The processing period is separate from the estimated delivery transit time.

Weekends and applicable public holidays are excluded from business-day calculations.

If unexpected stock or fulfillment issues affect the preparation schedule, we will contact you with an update and explain the available options.

4. Delivery Time Estimates

The following table summarizes our current shipping arrangements.

Shipping Method Shipping Fee Processing Time Transit After Dispatch
Standard Shipping $5.99 1–3 business days 10–15 business days
Expedited Shipping $20.00 1–3 business days 1–2 business days
Free Shipping Free on orders $29+ 1–3 business days 10–15 business days

All delivery periods are estimates rather than guaranteed arrival dates.

Weather conditions, carrier capacity, public holidays, transportation disruptions, and local delivery circumstances may affect actual arrival times.

5. Order Fulfillment Locations

Orders may be prepared through our own facilities or third-party fulfillment partners, depending on product availability and operational arrangements.

The actual dispatch location may differ from our registered company address.

Our registered business address should not be interpreted as the shipping origin or warehouse location for every order.

6. Shipment Confirmation and Tracking

After your order has been dispatched, we will send a shipping confirmation email with the available tracking information.

Please allow sufficient time for the carrier to receive and scan the parcel before tracking updates become available.

If you have not received tracking details or the shipment status remains unchanged for an extended period, contact service@veldorr.com.

Please include:

  • Your order number.

  • Your checkout email address.

  • Your tracking number, if available.

Our team will review the information and assist with the shipment inquiry.

7. Changes to Delivery Information

If you discover an error in your delivery address after placing an order, please notify us immediately.

We will check whether the address can be updated before dispatch.

Once an order has entered fulfillment or the parcel has been handed to the carrier, changes may no longer be possible.

If a failed delivery results from incorrect information supplied by the customer, we will review the circumstances and explain any applicable additional costs before making further arrangements.

We will not charge customers additional shipping fees for delivery issues caused by our own addressing or fulfillment errors.

8. Delayed Deliveries

If your package has not arrived within the estimated delivery period, please contact our support team.

Provide your order number and available tracking information so we can review the shipment.

Where necessary, we will contact the carrier or fulfillment provider to investigate the delay.

We will provide updates and explain the appropriate next steps based on the information available.

9. Lost Shipments

If tracking indicates that a parcel may have been lost or has remained inactive for an unusually long period, please notify us.

We will investigate the matter with the relevant shipping provider.

If the shipment is confirmed lost during transit, we will arrange a suitable replacement or refund without additional cost to the customer.

For an approved full-order refund resulting from a confirmed lost shipment, any original shipping fee paid will also be refunded.

10. Delivered Packages That Cannot Be Located

If the tracking page shows that your parcel was delivered but you cannot find it, please check:

  • Your mailbox, porch, front entrance, or other delivery locations.

  • Your building reception or parcel collection area.

  • Whether a household member or neighbor accepted the package.

  • Any delivery photograph or notification provided by the carrier.

If the package remains missing, email us with your order number and tracking information.

We will review the available delivery records and assist with further investigation.

A delivery scan alone will not automatically prevent us from reviewing your inquiry.

11. Damaged Parcels and Products

If your outdoor product arrives damaged, please contact our customer support team.

Provide your order number, a description of the problem, and photographs of the product and packaging where available.

We will assess the issue and provide an appropriate resolution, which may include a replacement, refund, or authorized return arrangement.

Where a verified product or fulfillment issue requires a return, we will arrange or cover the necessary return shipping.

12. Refused and Undeliverable Packages

If a package is refused or returned to the fulfillment provider because delivery could not be completed, please contact us.

We will review the reason for the unsuccessful delivery and explain the available arrangements.

Where the issue results from incorrect customer-provided information or a refusal unrelated to a product or service issue, additional shipping or return expenses may be the customer's responsibility.

Any applicable charges or refund adjustments will be explained before proceeding.

If the problem results from our fulfillment error or a carrier issue, we will provide an appropriate resolution based on the circumstances.

Refusing a parcel does not automatically initiate a refund. Please follow the process in our Return & Refund Policy.

13. Order Cancellations, Returns, and Refunds

If you wish to cancel an order, please contact us as early as possible so we can check whether dispatch can still be stopped.

For cancellations confirmed before dispatch:

  • No cancellation fee applies.

  • The full amount paid will be refunded.

  • Any original shipping fee paid will be included.

After delivery, eligible return requests may be submitted within 90 calendar days, subject to our Return & Refund Policy.

Approved refunds are generally processed within 5–10 business days after the relevant cancellation confirmation, return inspection, or refund approval.

Your bank or payment provider may require additional time to display the funds.

14. Contact and Business Information

For questions about shipping fees, delivery times, tracking, or order fulfillment, contact:

Brand: Veldorr

Company: Shaanxi Chenyi Zhongyu Network Technology Co., Ltd.

Email: service@veldorr.com

Phone: +86 13759890557

Business Address:

Room Y155, Room 412, Unit 2, Building 6, Phase II, Linkong Industrial Park, Konggang New City, Xixian New Area, Shaanxi Province, China.

Please include your order number and checkout email address when contacting us about an existing shipment.

Please do not send returned products to our business address unless our customer support team has specifically authorized it.