Frequently Asked Questions

Shipping Information

Do You Ship to the United States?

Yes. Veldorr currently provides delivery services to customers in the United States.

Available shipping methods and applicable costs are determined by the delivery destination and displayed during checkout.

What Shipping Services Can I Select?

We currently provide three shipping options:

Standard Shipping

  • Shipping Fee: $5.99 USD.

  • Estimated Delivery: 10–15 business days after dispatch.

Expedited Shipping

  • Shipping Fee: $20.00 USD.

  • Estimated Delivery: 1–2 business days after dispatch.

Free Shipping

  • Order Requirement: $29.00 USD or more.

  • Shipping Fee: Free.

  • Estimated Delivery: 10–15 business days after dispatch.

Free shipping applies to qualifying orders using the free standard delivery option. It does not automatically upgrade an order to expedited service.

Please review the final shipping selection and cost before completing checkout.

How Long Before My Order Is Shipped?

Most orders are processed within 1–3 business days after payment confirmation.

This includes order verification, product preparation, packaging, and dispatch coordination.

Processing days are separate from shipping transit days. Weekends and applicable public holidays are not included.

How Do I Receive Tracking Information?

After dispatch, we will send a shipping confirmation email with the available tracking number.

Please allow the carrier time to register the shipment before tracking updates appear.

If you cannot locate your tracking information, contact service@veldorr.com with your order number.

What If My Shipment Is Taking Longer Than Expected?

If your package has not arrived within the estimated delivery period, please contact our support team.

We will review the tracking information and coordinate with the relevant carrier or fulfillment provider when necessary.

If a shipment is confirmed lost during transit, we will arrange an appropriate replacement or refund without additional cost.

Products and Orders

What Types of Products Are Available at Veldorr?

Veldorr focuses on outdoor-related products, which may include camping accessories, travel essentials, beach equipment, outdoor leisure items, and practical accessories for outdoor activities.

The exact selection may change as our collection develops.

Please refer to individual product pages for current availability and product-specific information.

Where Can I Find Product Specifications?

Each product listing provides relevant information such as dimensions, materials where specified, included components, features, and usage details.

We recommend reviewing these details before ordering.

If you need further clarification, contact our team.

Can I Modify or Cancel an Order?

If you need to change an order or request cancellation, contact us as soon as possible.

Please provide your order number and checkout email address.

We will check whether your request can be completed before dispatch.

Once the order has entered fulfillment or has been handed to the carrier, changes may no longer be possible.

For cancellations confirmed before dispatch:

  • No cancellation fee applies.

  • The full amount paid will be refunded.

  • Any original shipping fee paid will be included.

  • The refund will be processed within 5–10 business days after cancellation confirmation.

Returns and Refunds

What Is the Return Period?

Eligible purchases may be submitted for return within 90 calendar days from the delivery date, subject to our Return & Refund Policy.

Can I Return an Outdoor Product I No Longer Need?

Eligible change-of-mind returns may be accepted when the product is unused, undamaged, and maintained in its original condition.

Original packaging, supplied accessories, and other components should be included where applicable.

Products showing damage caused by outdoor use, improper handling, or unauthorized modification may not qualify for preference-based returns.

How Do I Start a Return?

Email service@veldorr.com with:

  • Your order number.

  • The email address used at checkout.

  • The product you want to return.

  • The reason for your request.

  • Supporting photographs or videos, if available.

Our team will review your request and explain the return procedure.

Please wait for authorization before sending any product back.

Who Covers Return Shipping?

For eligible change-of-mind returns, customers are responsible for return shipping costs.

If an item arrives damaged, defective, incorrect, incomplete, or materially different from its listing, we will provide an appropriate resolution without additional cost.

Where a return is necessary because of such an issue, we will arrange or cover the required return shipping.

No separate restocking fee is charged.

When Will My Refund Be Processed?

Approved refunds are generally processed within:

  • 5–10 business days after an approved return is received and inspected.

  • 5–10 business days after approval when a return is not required.

  • 5–10 business days after confirmation of a successful pre-dispatch cancellation.

Your bank or payment provider may need additional time to display the refunded amount.

Where Do I Send My Return?

Once your return request has been approved, our support team will provide the designated return address and instructions.

Please do not send products to our registered business address without prior authorization.

Company Information

Who Operates Veldorr?

The Veldorr online store is operated by:

Company: Shaanxi Chenyi Zhongyu Network Technology Co., Ltd.

Email: service@veldorr.com

Phone: +86 13759890557

Business Address:

Room Y155, Room 412, Unit 2, Building 6, Phase II, Linkong Industrial Park, Konggang New City, Xixian New Area, Shaanxi Province, China.

For questions about existing purchases, please include your order number and checkout email address.