Privacy Policy
Last Updated: November 11, 2026
This Privacy Policy describes how Shaanxi Chenyi Zhongyu Network Technology Co., Ltd., operating the online store under the name Veldorr ("we," "us," or "our"), collects and handles personal information when customers visit our website, purchase outdoor products, create accounts, or communicate with our support team.
Our online store operates through Shopify, which provides e-commerce services, checkout functionality, and order management infrastructure.
1. Categories of Information We Collect
The information we collect depends on your interaction with our website.
Customer Identification and Contact Details
This may include your name, email address, telephone number, billing information, and delivery address.
Order and Purchase Records
We may collect order references, purchased products, transaction status, shipping details, and records relating to cancellations, returns, replacements, and refunds.
Payment Information
We may receive payment confirmations, transaction references, and related information needed to verify purchases and process refunds. Sensitive payment credentials are generally handled by the relevant payment providers.
Customer Account Information
If you create an account, we may collect login information, saved preferences, and account settings.
Technical and Browsing Data
This may include IP addresses, browser information, device characteristics, operating systems, network information, pages viewed, referral sources, and website interactions.
Customer Support Records
When you contact us, we may retain the information you provide, including emails, messages, photographs, videos, product questions, and order-related communications.
2. Methods of Information Collection
Personal information may be collected through:
-
Checkout forms and customer account registration.
-
Emails and messages sent to our support team.
-
Cookies, pixels, and similar website technologies.
-
Shopify and other providers involved in payment processing, shipping, and fulfillment.
-
Other lawful sources where permitted by applicable regulations.
3. Why We Process Personal Information
We may use collected information for purposes such as:
-
Operating and maintaining the Veldorr online store.
-
Confirming purchases and processing payments.
-
Preparing and dispatching outdoor products.
-
Providing order confirmations and shipment updates.
-
Responding to product questions and customer enquiries.
-
Handling order modifications, cancellations, returns, and refunds.
-
Maintaining customer accounts and preferences.
-
Detecting suspicious transactions and reducing fraudulent activity.
-
Understanding website performance and improving store functionality.
-
Sending marketing communications where legally permitted.
-
Maintaining business records and fulfilling legal obligations.
We aim to process personal information in a manner consistent with applicable privacy requirements.
4. Cookies and Similar Tracking Technologies
Our website may use cookies, pixels, and related technologies to maintain shopping cart sessions, remember preferences, support checkout, understand website traffic, and improve the customer experience.
Certain technologies may also be used for advertising and marketing activities where applicable.
You may manage some cookie settings through your browser or available website privacy controls.
Please note that disabling essential cookies may affect shopping cart and checkout functions.
Where applicable law requires consent for non-essential tracking technologies, appropriate consent controls will be provided.
5. Sharing Information with Third Parties
We may share relevant personal information with service providers that help us operate our business, including:
-
Shopify and e-commerce platform providers.
-
Payment processors and financial service providers.
-
Shipping carriers and logistics companies.
-
Warehousing and fulfillment partners.
-
Customer support and communication services.
-
Website analytics and technical providers.
-
Advertising partners where applicable.
-
Fraud prevention and security services.
We limit the information shared to what is reasonably necessary for the relevant service.
We may also disclose information where required by law, in response to valid legal requests, or when reasonably necessary to protect our business and customers.
6. Shopify and External Websites
Shopify provides the infrastructure used to operate our online store.
Information submitted through our website may be processed by Shopify and other providers involved in checkout, payments, order administration, and store operations.
These providers may process information according to their own privacy policies.
For further information, please review the Shopify Privacy Policy.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of independently operated external websites.
7. Data Retention and Security
We retain personal information for periods reasonably necessary to manage purchases, provide customer support, coordinate shipments, handle returns and refunds, maintain records, resolve disputes, prevent fraud, and meet legal obligations.
Retention periods may vary depending on the nature of the information and the reason for collection.
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information from unauthorized access, alteration, disclosure, or destruction.
However, no electronic storage or internet transmission method can be guaranteed to be completely secure.
Where information is no longer required, we will take appropriate steps to delete or anonymize it where applicable.
8. Your Privacy Rights and Preferences
Depending on your location and applicable privacy laws, you may have rights to:
-
Request access to personal information we maintain.
-
Ask us to correct inaccurate information.
-
Request deletion of eligible personal information.
-
Obtain information about certain processing activities.
-
Exercise applicable preferences concerning promotional communications.
Privacy requests may be sent to:
We may need to verify your identity before responding to certain requests.
Some information may need to be retained for legal compliance, transaction documentation, fraud prevention, or dispute resolution.
You may unsubscribe from promotional emails through the instructions included in those messages. Essential communications about purchases and deliveries may continue.
9. Children's Privacy
Our online store is intended for a general audience and is not specifically designed to collect personal information from children.
We do not knowingly collect children's personal information in violation of applicable law.
If you believe a child has provided personal information improperly, contact service@veldorr.com so we can review the matter and take appropriate steps.
10. International Information Transfers
Veldorr is operated by Shaanxi Chenyi Zhongyu Network Technology Co., Ltd., a company based in China.
Our e-commerce platform and service providers may operate in different countries. Consequently, personal information may be stored or processed outside the country in which you reside.
Where required by applicable law, appropriate safeguards will be applied to relevant international data transfers.
11. Changes to This Privacy Policy
We may update this policy to reflect changes in our business activities, website technologies, service providers, or legal requirements.
Any revised version will be published on this page with an updated revision date.
Where legally required, additional notice will be provided for significant changes.
12. Contact and Business Details
For privacy enquiries, data requests, or questions about how personal information is handled, please contact:
Brand Name: Veldorr
Company Name: Shaanxi Chenyi Zhongyu Network Technology Co., Ltd.
Email: service@veldorr.com
Phone: +86 13759890557
Business Address:
Room Y155, Room 412, Unit 2, Building 6, Phase II, Linkong Industrial Park, Konggang New City, Xixian New Area, Shaanxi Province, China.